Agirc-Arrco is explaining the development of their chatbot

Agirc-Arrco, a french supplementary pension fund, has set up a chatbot for its members in 2017.  

Its objective? To ensure customer service outside centers business hours and process the increasing requests through automated conversations. 

Maxime Garcia, Digital Innovation Project Manager at Agirc-Arcco, discusses the implementation of the project. Click here to read the interview.