Groupe ADP is explaining the development of HR, IT and legal chatbots

Groupe ADP has set up an internal chatbot for its employees. It answers to IT, HR and legal questions.   

The purpose? Make the support service available 24hours a day, 7 days a week and in real time, with some employees working staggered hours.

Jean-Michel Duvivier, IT Innovation Project Manager of the Group, explains the implementation of the project, the results obtained and the next steps. 

To dowload the interview, click on this link.