Groupe ADP has set up an internal chatbot for its employees. It answers to IT, HR and legal questions.
The purpose? Make the support service available 24hours a day, 7 days a week and in real time, with some employees working staggered hours.
Jean-Michel Duvivier, IT Innovation Project Manager of the Group, explains the implementation of the project, the results obtained and the next steps.
To dowload the interview, click on this link.