Summary:
Dydu, a conversational AI expert since 2009, is adding voice AI to Horus, Azursoft’s remote monitoring and telecare software.
The goal: automate the cascade of on-call calls triggered by an alarm, a scenario that leads to no intervention at all half the time.
The voice AI handles both outbound calls (reaching the on-call contact, requesting confirmation or a code) and inbound calls (qualifying the request, answering directly, or transferring to an operator with full context).
Human intervention remains available at all times: a security officer or the emergency services for real situations.
The solution is multilingual, with two to three languages on a single call flow, and also applies to home telecare.
The French residential remote monitoring market has seen double-digit growth for about a decade, driven by a household equipment rate that is still far below that of the United Kingdom or the Nordic countries. For remote monitoring centres, this means more connected homes, more alarms to process, and more on-call calls to make, often in the middle of the night, to check on situations that half the time will require no intervention.
This is exactly the ground Dydu is covering with Azursoft, publisher of the Horus remote monitoring software. Since 2009, Dydu has been designing conversational agents: chatbots for text and callbots for voice. In March 2026, Dydu joined Zaion, a French voice AI company founded in 2017. Together, the two companies now cover every channel, both written and spoken. Their voice AI is finding a very practical new field of application here: remote monitoring.
Remote monitoring: a job built on repetitive calls
In a remote monitoring centre, an alarm almost never triggers a single call. It triggers a series of them. The operator has to reach the right contact, check the situation, and sometimes obtain a security code. If no one answers, the operator moves on to the next contact. This cascade can repeat several times for a single event, an event that, half the time, ultimately requires no intervention.
That adds up to a considerable amount of operator time spent on a repetitive, low-value task, at the expense of situations that truly need a human ear.
Horus, Azursoft’s remote monitoring software
Azursoft publishes Horus, software used by remote monitoring and telecare centres. The French publisher was looking for a partner with real expertise in audio AI to automate this on-call call cascade. It chose Dydu for its long experience in the field and its French governance.
Denis Seguin, Sales Director at Azursoft, sums up the choice simply: a technology hosted in France, backed by a company that has mastered it since 2009. For his remote monitoring clients, this is a real selection criterion. Data compliance and sovereignty are no longer optional; they weigh directly on the decision.
How Dydu’s voice AI works at Azursoft
When an alarm requires verification, Horus triggers a call to the first on-call contact. Dydu’s voice AI takes over with a natural, almost human voice. It explains the reason for the call and requests the expected confirmation, such as a security code.
If the person confirms, the information goes straight into Horus, with no re-keying.
If no one answers, the next call is placed automatically, with no human involvement.
The voice AI does not replace physical intervention: a security officer or the emergency services can be called on at any time if the situation requires it. Automation handles the volume; humans remain the go-to for what really matters.
The voice AI also handles inbound calls
The same conversational agent works in the other direction too. A service user or customer can call with a question. Dydu’s voice AI qualifies the request, answers directly when it can, or transfers the call to a human operator along with the context already gathered, so the caller doesn’t have to repeat themselves.
A use case that goes beyond remote monitoring
The most immediate use case is remote monitoring, where the on-call call cascade is a daily reality. But home telecare is affected in exactly the same way: the same automated calls, the same exchanges with service users and their relatives, often elderly or vulnerable people for whom clarity and patience matter just as much as speed.
Multiple languages, one call flow
Dydu’s voice AI can hold a conversation in several languages, with two to three languages handled on a single call flow. This is a real advantage for centres that support non-French-speaking users, without having to multiply scenarios or dedicated teams.
Conclusion
This deployment at Azursoft illustrates a belief Dydu has held since 2009: the most useful AI is not the one that replaces humans, but the one that absorbs repetitive volume so people have time to act where it really counts. For a remote monitoring or telecare centre, that means on-call calls handled 24/7, codes confirmed without re-keying, and operators called in only when the situation truly warrants it.
Do you run a remote monitoring or telecare centre? Find out how Dydu’s voice AI can integrate with your business software.
FAQ: Dydu voice AI for remote monitoring
What is Dydu’s voice AI?
An automated voice agent that can hold a natural phone conversation, on both outbound and inbound calls.
Does Dydu’s voice AI replace remote monitoring operators?
No. It handles repetitive calls such as verifications, confirmations and security codes, and transfers complex or sensitive cases to a human operator with the context already gathered.
Does this voice AI also work for telecare?
Yes. The same principles apply to calls with service users and their relatives, whether for remote monitoring or home telecare.
How many languages can the voice AI handle?
Two to three languages on a single call flow, depending on the centre’s needs.
Does connecting Dydu’s voice AI to business software like Horus require heavy development?
Share this article!
