Client Testimonials

Our Best Ambassadors: Our Clients

Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…

Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.

  • MACSF callbot
  • Logo Orange chatbot relation client
  • PSA Groupe chatbot interne collaborateurs
  • Société générale chatbot banque
  • Total chatbot interne
  • chatbot internal employees
  • logo sosh assistant virtuel relation client
  • logo EDF chatbot interne
  • ...

Customer Relation: a Bot That Takes Care of Your Users

Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.

MACSF callbot

Callbot, a 24/7 customer service

The MACSF, a mutual company dedicated to healthcare professionals, launched a callbot in December 2018 to extend the opening hours of its customer service and to be able to pre-qualify incoming requests. The callbot allows the MACSF to improve the experience of its (future) insureds, increase the number of subscriptions and streamline the request treatment process.

2 300 calls handled per months on average

89% of successful interactions

MACSF won an award that recognizes the best innovation initiatives in the insurance industry.

The virtual assistant for homework support

Goal : to provide each middle school student with specific and adapted answers to help them complete their homework in French, mathematics, history and geography.

13 500 conversations per month

70 000 users

8 interactions per conversation in average

The administrative advisor for start-ups

Goal : to provide active support to young companies by facilitating administratives procedures (management, finance, HR …).

10 administrations involved
350 questions in EN / FR
Multi-sites: French Tech, PRIF, and Pôle Emploi

Logo Orange chatbot relation client

The digital advisor

Goal : to provide answers to all Orange customers demands

50,000 conversations per day

93% successful conversations

Use of web services to enrich the content offered to users

Logo oui sncf assistant voyageur chatbot

The travellers assistant

Goal: to respond to internet users regarding ticket sales, subscriptions, traffic…

  • 230,000 conversations per month within the French market
  • 22,000 conversations per month on the foreign markets
  • 87% of successful conversations
  • 6 languages
Logo ciasse des dépots chatbot Ariane

The retirement assistant

Goal: to promote self-service in order to reduce contact with customer support and improve quality of service

70,000 conversations per year

82% of successful conversations

2nd prize for Best Robot Experience

The client advisor

Goal: to reply to internet-user questions regarding offers, contract subscriptions and billing

280,000 conversations per year

91% of successful conversations

Access to a live chat operator when necessary

logo sosh assistant virtuel relation client

Sosh assistant

Goal : to encourage Sosh clients’ use of online assistance

11,000 conversations per day

96% of successful conversations

20% less contact with customer service

60% fewer claims

logo EDF chatbot interne

The eneregy guide

Goal: to reply to thousands of internet-user questions regarding billing, account registration, links, etc.

100,000 conversations per month

91% of successful conversations

Offers personnalized answers when connected

Assu 2000 chatbot

The insurance assistant

Goal: to simplify automobile insurance administrative procedures

14,000 conversations per month

deployed on five websites of the Group

Employee Relation: a Guiding Bot for Your Employees

The chatbot can also function as a personal business assistant.

It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)

PSA Groupe chatbot interne collaborateurs

Virtual assistant

Through PSA’s intranet, the virtual assistant advises employees on desktop applications, software installation, HR questions and practical services. The objective is to reduce call traffic to service desk and to increase collaborator autonomy. By 2017 the chatbot was live in three languages and had 9000 areas of expertise.

125,000 conversations per month

3 languages

88% of successful conversations

Solvay chatbot interne collaborateurs

Sam the HR chatbot

Goal: to reduce the number of calls to HR

1,000 conversations during the first month of activation

92% of successful conversations

Training catalogue and and leave planning system connected to the bot

Société générale chatbot banque

Virtual assistant

Goal: to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance.

17,000 conversations per month

75% of successful conversations

3 languages: : French, English, Romanian

Total chatbot interne

Hector the chatbot

Goal: to assist users with the implementation of a new seniority agreement

550 conversations per month

90% of successful conversations

13’utile

Goal: to help collaborators install BNP desktop applications

1,000 conversations since the launch date

84% of successful conversations

Works in SAAS mode on Azure

CNES chatbot interne

GI-bot

Goal: to assist employees with their intranet use

86% of successful conversations

Company restaurant menus available for each center

Safran chatbot interne collaborateurs

Helpy the IT chatbot

Goal: to assist employees with IT questions

81% of successful conversations

Available in English and French

chatbot internal employees

IT, HR and legal chatbot

Goal: make the assistance available 24 hours a day, 7 days a week and in real time to improve employee satisfaction.

1,000 conversations (POC)

85% of successful conversations

Renault chatbot Laura IT

IT chatbot

Goal: to assist employees with desktop applications and guide them through IT changes

600 conversations (POC)

84% of successful conversations

Works in SAAS mode on Azure

Harmonie mutuelle chatbot

Mi the IT/HR chatbot

Goal: to provide IT and HR support to employees through an innovative tool

82% of successful conversations

Metabot architecture