Client Testimonials

Our Best Ambassadors: Our Clients

Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…

Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.

Customer Relation: a Bot That Takes Care of Your Users

Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.

Botaldo, the football chatbot of L’Equipe

Dydu and L’Equipe deployed the first chatbot specialised in the french soccer league in August 2019. It answers all questions about the players and teams in the championship since the 1960s.

2000 conversations per month

10 500 interactions per month

85% of successful conversations

“Conversation is a new form of interaction that is developing more and more with the rise of messaging platforms,” comments Emmanuel Alix, director of the digital division at L’Equipe. “As the first sports media outlet in France, we had a duty to offer this new innovative form of exchange to our subscribers. Botaldo is the first chatbot in the world to offer such high quality sports content.” Emmanuel Alix, director of the digital division at L’Equipe.

Customers advisor

Goal : to answer questions from Internet users about offers, contract subscription and their statement

2000 conversations per day

91% of successful conversations

4 out of 10 contacts avoided thanks to the chatbot

Customer Excellence Awards in 2019 and 2020

Switches to a live chat operator if needed

SoBot, the bank advisor

Goal : support customers in managing their money with an innovative tool, relieve the congestion in the call centers

10k+ conversations within the first month

79% satisfied users

Features: balance consultation, search for transactions by date, wording, amount or category

After-sales chatbot

Goal : to facilitate the diagnosis of breakdowns, increase the autonomy of users, reduce the number of requests to the after-sales service department

E-commerce trophy 2020 in the Retail Innovation category

CX Award trophy 2020  in the category Best Selfcare and Chatbot Strategy

MACSF callbot

Callbot, a 24/7 customer service

Goal : to improve the experience of its (future) insureds, increase the number of subscriptions and streamline the request treatment process

2 300 calls handled per months on average

89% of successful interactions

Award for the best initiatives in the insurance industry

Virtual assistant for homework support

Goal : to provide each middle school student with specific and adapted answers to help them complete their homework in French, mathematics, history -geography and biology

13 500 conversations per month

70 000 users

8 interactions per conversation in average

 

Administrative advisor for start-ups

Goal : to provide active support to young companies by facilitating administratives procedures (management, finance, HR …)

12 administrations involved

500 questions in EN / FR

Multi-sites: French Tech, PRIF, and Pôle Emploi

Logo Orange chatbot relation client

Digital advisor

Goal : to provide answers to all Orange customers demands

50,000 conversations per day

93% successful conversations

Use of web services to enrich the content offered to users

Travel guide

Goal : to respond to internet users regarding ticket sales, subscriptions, traffic…

  • 230 000 conversations per month within the French market
  • 22 000 conversations per month on the foreign markets
  • 87% of successful conversations
  • 6 languages
Logo ciasse des dépots chatbot Ariane

Ariane, the retirement assistant

Goal : to promote self-service in order to reduce contact with customer support and improve quality of service

70 000 conversations per year

82% of successful conversations

2nd prize for Best Robot Experience

Sosh assistant

Goal : to encourage Sosh clients’ use of online assistance

11 000 conversations per day

96% of successful conversations

20% less contact with customer service

60% fewer claims

Eneregy guide

Goal : to reply to thousands of internet-user questions regarding billing, account registration, links…

100 000 conversations per month

91% of successful conversations

Offers personnalized answers when connected

Assu 2000 chatbot

Insurance assistant

Goal : to simplify automobile insurance administrative procedures

14 000 conversations per month

Deployed on 5 websites of the Group

Employee Relation: a Guiding Bot for Your Employees

The chatbot can also function as a personal business assistant.

It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)

Dimo, the HR assistant

The departemental council of Val d’Oise set up an HR chatbot in January 2020 to answer recurring questions from the 4,000 local authority employees.

500 questions

95% of successful interactions

“All our goals have been achieved or are close to being so. Our users are also satisfied and give their feedback directly via the bot through the answer rating system.”

Karen Leclech, HR project manager at the departemental council of Val d’Oise

HR and recruitment assistant

Goal : to answer employees’ HR questions, to support external users in their application process

The HR chatbot is available on the intranet for 2,800 employees in 85 branches

The recruitment chatbot is deployed on the employment portal

Helpdesk chatbot

Goal : to provide assistance in using the M-shop, a tool used by sales people and order pickers

2 500 conversations per month

92% of successful interactions

Creation of IT tickets directly from the bot

Virtual assistant

Goal : to reduce call traffic to service desk and to increase employees autonomy on desktop applications, software installation, HR questions and practical services

100,000 conversations per month

3 languages

88% of successful conversations

Sam, the HR chatbot

Goal : to reduce the number of calls to HR

5,000 conversations per year

85% of successful conversations

Available in French & English

Training catalogue and and leave planning system connected to the bot

Virtual assistant

Goal : to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance

17 000 conversations per month

75% of successful conversations

Available in French, English, Romanian

HR bot

Goal : to answer recurring HR questions

8 500 conversations per year

92% of successful conversations

 

IT chatbot

Goal : to help collaborators install BNP desktop applications

1 000 conversations since the launch date

84% of successful conversations

 

CNES chatbot interne

GI-bot

Goal : to assist employees with their intranet use

86% of successful conversations

Restaurant menus available for each center

Helpy the IT chatbot

Goal : to assist employees with IT questions

7 500 conversations per year

1100 questions in the knowledge base

Available in English and French

chatbot internal employees

IT, HR and legal chatbot

Goal : to provide employees support 27/7 and improve their satisfaction

300 conversations per month

500 questions in the knowledge base

75% of successful conversations

IT chatbot

Goal : to assist employees with desktop applications and guide them through IT changes

6 000 conversations per year

93% of successful conversations

Creation of IT tickets and follow-up directly from the bot

Legal chatbot

Goal : to answer recurring legal questions, to reduce contact rate

900 questions in the knowledge base

160 conversations per month

Prize for innovation in legal management