» Client Testimonials
Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…
Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.
Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.
The start-up City-Drop called on dydu to deploy its conversational chatbot. The objective? Answer its customers’ recurring questions 24 hours a day and relieve its support teams.
7000 interactions per month
90% of successful conversations
20% of incoming calls managed by chatbot
“With this chatbot, we ensure a continuous virtual presence, to respond to requests at any time and immediately. Another point is that we have complete autonomy over this tool, which we control internally to make it evolve according to our needs” Frédéric Dubois, co-founder of City-Drop
Goal: answer questions from tobacconists and newsagents on how to use the Strator software (stock management, inventories, dematerialized products, dashboard…)
3 800 interactions per month
92% of successful interactions
Goal: respond immediately to the most frequent questions from website visitors about order tracking, returns and refunds, breakdowns and warranties, customer account management and the marketplace
748 000 conversations per month
4 800 000 questions asked per month
99.8% of questions answered successfully
Goal: answer questions from soccer fans about the Ligue 1 (league and players since 1960).
10 500 interactions per month
85% of successful conversations
Connection to L’Equipe data via web services
Goal : to answer questions from Internet users about offers, contract subscription and their statement
2000 conversations per day
91% of successful conversations
4 out of 10 contacts avoided thanks to the chatbot
Customer Excellence Awards in 2019, 2020 and 2021
Switch to a live chat operator if needed
Goal : support customers in managing their money with an innovative tool, relieve the congestion in the call centers
10k+ conversations within the first month
79% satisfied users
Features: balance consultation, search for transactions by date, wording, amount or category
Goal : to facilitate the diagnosis of breakdowns, increase the autonomy of users, reduce the number of requests to the after-sales service department
E-commerce trophy 2020 in the Retail Innovation category
CX Award trophy 2020 in the category Best Selfcare and Chatbot Strategy
Goal : to improve the experience of its (future) insureds, increase the number of subscriptions and streamline the request treatment process
2 300 calls handled per months on average
89% of successful interactions
Award for the best initiatives in the insurance industry
Goal : to provide each middle school student with specific and adapted answers to help them complete their homework in French, mathematics, history -geography and biology
13 500 conversations per month
70 000 users
8 interactions per conversation in average
Goal : to provide active support to young companies by facilitating administratives procedures (management, finance, HR …)
12 administrations involved
500 questions in EN / FR
Multi-sites: French Tech, PRIF, Pôle Emploi, INPI, La Direccte, Bercy’ site
Goal : to provide answers to all Orange customers demands
50,000 conversations per day
93% successful conversations
Use of web services to enrich the content offered to users
Goal : to respond to internet users regarding ticket sales, subscriptions, traffic…
Goal : to promote self-service in order to reduce contact with customer support and improve quality of service
70 000 conversations per year
82% of successful conversations
2nd prize for Best Robot Experience
Goal : to encourage Sosh clients’ use of online assistance
11 000 conversations per day
96% of successful conversations
20% less contact with customer service
60% fewer claims
Goal : to reply to thousands of internet-user questions regarding billing, account registration, links…
100 000 conversations per month
91% of successful conversations
Offers personalized answers when connected
Goal : to simplify automobile insurance administrative procedures
14 000 conversations per month
Deployed on 5 websites of the Group
It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)
PwC France and Maghreb has implemented in 2019 its conversational robot for its 6,000 employees to facilitate their daily life and integration.
4 000 conversations per month
15 500 interactions per month
97% of successful interactions
“Today, we consider our goal achieved: the chatbot is regularly consulted and the satisfaction rate of exchanges is high. “
Nelly Fercoq, chatbot project manager at PwC
Goal: facilitate access to computer problem solving
1 800 interactions per month
93% of successful interactions
Creation of ticket directly from the bot
Goal: guide employees in the use of their digital environment
1300 interactions per month
80% of successful conversations
8% decrease in requests for assistance
Creation of IT ticket directly from the bot
Goal : answer HR questions from employees, support candidates in their recruitment process
The HR chatbot is available on the intranet for 2 800 employees in 85 branches; the recruitment chatbot is deployed on the employment portal
Goal : answer the recurring questions of the community’s 4,000 agents
300 interactions per month
89% of successful interactions
Goal : to provide assistance in using the M-shop, a tool used by sales people and order pickers
2 500 conversations per month
92% of successful interactions
Creation of IT tickets directly from the bot
Goal : to reduce call traffic to service desk and to increase employees autonomy on desktop applications, software installation, HR questions and practical services
100,000 conversations per month
3 languages
88% of successful conversations
Goal : to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance
17 000 conversations per month
75% of successful conversations
Available in French, English, Romanian
Goal : to help collaborators install BNP desktop applications
1 000 conversations since the launch date
84% of successful conversations
Goal : to assist employees with IT questions
7 500 conversations per year
1100 questions in the knowledge base
Available in English and French
Goal : to provide employees support 27/7 and improve their satisfaction
300 conversations per month
500 questions in the knowledge base
75% of successful conversations
Goal : to assist employees with desktop applications and guide them through IT changes
6 000 conversations per year
93% of successful conversations
Creation of IT tickets and follow-up directly from the bot
Goal : to answer recurring legal questions, to reduce contact rate
900 questions in the knowledge base
160 conversations per month
Prize for innovation in legal management
