Client Testimonials

Our Best Ambassadors: Our Clients

Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…

Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.

Customer Relation: a Bot That Takes Care of Your Users

Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.

chatbot, conversational chatbot

City-Drop’s customer service chatbot

The start-up City-Drop called on dydu to deploy its conversational chatbot. The objective? Answer its customers’ recurring questions 24 hours a day and relieve its support teams.

7000 interactions per month

90% of successful conversations

20% of incoming calls managed by chatbot

“With this chatbot, we ensure a continuous virtual presence, to respond to requests at any time and immediately. Another point is that we have complete autonomy over this tool, which we control internally to make it evolve according to our needs” Frédéric Dubois, co-founder of City-Drop

chatbot, conversational chatbot

Support chatbot of the Strator software

Goal: answer questions from tobacconists and newsagents on how to use the Strator software (stock management, inventories, dematerialized products, dashboard…)

3 800 interactions per month

92% of successful interactions

chatbot, conversational chatbot

FAQ Cdiscount

Goal: respond immediately to the most frequent questions from website visitors about order tracking, returns and refunds, breakdowns and warranties, customer account management and the marketplace

748 000 conversations per month

4 800 000 questions asked per month

99.8% of questions answered successfully

chatbot, conversational chatbot, football

Botaldo

Goal: answer questions from soccer fans about the Ligue 1 (league and players since 1960).

10 500 interactions per month

85% of successful conversations

Connection to L’Equipe data via web services

Customers advisor

Goal : to answer questions from Internet users about offers, contract subscription and their statement

2000 conversations per day

91% of successful conversations

4 out of 10 contacts avoided thanks to the chatbot

Customer Excellence Awards in 2019, 2020 and 2021

Switch to a live chat operator if needed

SoBot, the bank advisor

Goal : support customers in managing their money with an innovative tool, relieve the congestion in the call centers

10k+ conversations within the first month

79% satisfied users

Features: balance consultation, search for transactions by date, wording, amount or category

After-sales chatbot

Goal : to facilitate the diagnosis of breakdowns, increase the autonomy of users, reduce the number of requests to the after-sales service department

E-commerce trophy 2020 in the Retail Innovation category

CX Award trophy 2020  in the category Best Selfcare and Chatbot Strategy

MACSF callbot

Callbot, a 24/7 customer service

Goal : to improve the experience of its (future) insureds, increase the number of subscriptions and streamline the request treatment process

2 300 calls handled per months on average

89% of successful interactions

Award for the best initiatives in the insurance industry

Virtual assistant for homework support

Goal : to provide each middle school student with specific and adapted answers to help them complete their homework in French, mathematics, history -geography and biology

13 500 conversations per month

70 000 users

8 interactions per conversation in average

 

Administrative advisor for start-ups

Goal : to provide active support to young companies by facilitating administratives procedures (management, finance, HR …)

12 administrations involved

500 questions in EN / FR

Multi-sites: French Tech, PRIF, Pôle Emploi, INPI, La Direccte, Bercy’ site

Logo Orange chatbot relation client

Digital advisor

Goal : to provide answers to all Orange customers demands

50,000 conversations per day

93% successful conversations

Use of web services to enrich the content offered to users

Travel guide

Goal : to respond to internet users regarding ticket sales, subscriptions, traffic…

  • 230 000 conversations per month within the French market
  • 22 000 conversations per month on the foreign markets
  • 87% of successful conversations
  • 6 languages
Logo ciasse des dépots chatbot Ariane

Ariane, the retirement assistant

Goal : to promote self-service in order to reduce contact with customer support and improve quality of service

70 000 conversations per year

82% of successful conversations

2nd prize for Best Robot Experience

Sosh assistant

Goal : to encourage Sosh clients’ use of online assistance

11 000 conversations per day

96% of successful conversations

20% less contact with customer service

60% fewer claims

Eneregy guide

Goal : to reply to thousands of internet-user questions regarding billing, account registration, links…

100 000 conversations per month

91% of successful conversations

Offers personalized answers when connected

Assu 2000 chatbot

Insurance assistant

Goal : to simplify automobile insurance administrative procedures

14 000 conversations per month

Deployed on 5 websites of the Group

Employee Relation: a Guiding Bot for Your Employees

The chatbot can also function as a personal business assistant.

It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)

Alex, the concierge chatbot

PwC France and Maghreb has implemented in 2019 its conversational robot for its 6,000 employees to facilitate their daily life and integration.

4 000 conversations per month

15 500 interactions per month

97% of successful interactions

 

“Today, we consider our goal achieved: the chatbot is regularly consulted and the satisfaction rate of exchanges is high. “

Nelly Fercoq, chatbot project manager at PwC

Chatbot helpdesk

Goal: facilitate access to computer problem solving

1 800 interactions per month

93% of successful interactions

Creation of ticket directly from the bot

chatbot, IT chatbot, conversational chatbot, digital environment

Chatbot IT

Goal: guide employees in the use of their digital environment

1300 interactions per month

80% of successful conversations

8% decrease in requests for assistance

Creation of IT ticket directly from the bot

HR and recruitment assistant

Goal : answer HR questions from employees, support candidates in their recruitment process

The HR chatbot is available on the intranet for 2 800 employees in 85 branches; the recruitment chatbot is deployed on the employment portal

Dimo, the HR assistant

Goal : answer the recurring questions of the community’s 4,000 agents

300 interactions per month

89% of successful interactions

Helpdesk chatbot

Goal : to provide assistance in using the M-shop, a tool used by sales people and order pickers

2 500 conversations per month

92% of successful interactions

Creation of IT tickets directly from the bot

Virtual assistant

Goal : to reduce call traffic to service desk and to increase employees autonomy on desktop applications, software installation, HR questions and practical services

100,000 conversations per month

3 languages

88% of successful conversations

Virtual assistant

Goal : to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance

17 000 conversations per month

75% of successful conversations

Available in French, English, Romanian

IT chatbot

Goal : to help collaborators install BNP desktop applications

1 000 conversations since the launch date

84% of successful conversations

 

Helpy the IT chatbot

Goal : to assist employees with IT questions

7 500 conversations per year

1100 questions in the knowledge base

Available in English and French

chatbot internal employees

IT, HR and legal chatbot

Goal : to provide employees support 27/7 and improve their satisfaction

300 conversations per month

500 questions in the knowledge base

75% of successful conversations

IT chatbot

Goal : to assist employees with desktop applications and guide them through IT changes

6 000 conversations per year

93% of successful conversations

Creation of IT tickets and follow-up directly from the bot

Legal chatbot

Goal : to answer recurring legal questions, to reduce contact rate

900 questions in the knowledge base

160 conversations per month

Prize for innovation in legal management