Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…
Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.
Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.
The MACSF, a mutual company dedicated to healthcare professionals, launched a callbot in December 2018 to extend the opening hours of its customer service and to be able to pre-qualify incoming requests. The callbot allows the MACSF to improve the experience of its (future) insureds, increase the number of subscriptions and streamline the request treatment process.
2 300 calls handled per months on average
89% of successful interactions
MACSF won an award that recognizes the best innovation initiatives in the insurance industry.
Goal : to provide each middle school student with specific and adapted answers to help them complete their homework in French, mathematics, history and geography.
13 500 conversations per month
70 000 users
8 interactions per conversation in average
Goal : to provide active support to young companies by facilitating administratives procedures (management, finance, HR …).
10 administrations involved
350 questions in EN / FR
Multi-sites: French Tech, PRIF, and Pôle Emploi
Goal : to provide answers to all Orange customers demands
50,000 conversations per day
93% successful conversations
Use of web services to enrich the content offered to users
Goal: to respond to internet users regarding ticket sales, subscriptions, traffic…
Goal: to promote self-service in order to reduce contact with customer support and improve quality of service
70,000 conversations per year
82% of successful conversations
2nd prize for Best Robot Experience
Goal: to reply to internet-user questions regarding offers, contract subscriptions and billing
280,000 conversations per year
91% of successful conversations
Access to a live chat operator when necessary
Goal : to encourage Sosh clients’ use of online assistance
11,000 conversations per day
96% of successful conversations
20% less contact with customer service
60% fewer claims
Goal: to reply to thousands of internet-user questions regarding billing, account registration, links, etc.
100,000 conversations per month
91% of successful conversations
Offers personnalized answers when connected
Goal: to simplify automobile insurance administrative procedures
14,000 conversations per month
deployed on five websites of the Group
It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)
Through PSA’s intranet, the virtual assistant advises employees on desktop applications, software installation, HR questions and practical services. The objective is to reduce call traffic to service desk and to increase collaborator autonomy. By 2017 the chatbot was live in three languages and had 9000 areas of expertise.
125,000 conversations per month
3 languages
88% of successful conversations
Goal: to reduce the number of calls to HR
1,000 conversations during the first month of activation
92% of successful conversations
Training catalogue and and leave planning system connected to the bot
Goal: to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance.
17,000 conversations per month
75% of successful conversations
3 languages: : French, English, Romanian
Goal: to assist users with the implementation of a new seniority agreement
550 conversations per month
90% of successful conversations
Goal: to help collaborators install BNP desktop applications
1,000 conversations since the launch date
84% of successful conversations
Works in SAAS mode on Azure
Goal: to assist employees with their intranet use
86% of successful conversations
Company restaurant menus available for each center
Goal: to assist employees with IT questions
81% of successful conversations
Available in English and French
Goal: make the assistance available 24 hours a day, 7 days a week and in real time to improve employee satisfaction.
1,000 conversations (POC)
85% of successful conversations
Goal: to assist employees with desktop applications and guide them through IT changes
600 conversations (POC)
84% of successful conversations
Works in SAAS mode on Azure
Goal: to provide IT and HR support to employees through an innovative tool
82% of successful conversations
Metabot architecture
