Client Testimonials

Our Best Ambassadors: Our Clients

Our bots can be used in an infinite number of cases: customer service, help desk, visitors welcome, employee support (HR, IT), product recommendation, transactions, domotics…in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector…

Discover how we’ve helped our clients implement an innovative user experience and successfully optimize costs.

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Customer Relation: a Bot That Takes Care of Your Users

Improve user experience with an intelligent conversation tool whose customized support brings each client closer to the brand. It replies instantly and automatically to any need for advice, after-sales question, reservation or other request.

Helpbox

Since 2012, OUI.sncf has used dydu software to automatically respond to internet users regarding ticket sales, subscriptions, traffic…

  • 150,000+ conversations per month within the French market
  • 92% of successful conversations
  • 6 languages

“The quality of client relations is an essential advantage within our market and our online help services are invaluable to users. Do You Dream Up was able to provide a well-adapted solution regarding the reworking of our interface. The newly implemented browsing path offered by Helpbox continues to push us towards the most intuitive, personalized and efficient online experience possible.”
Julien Nicolas, French and European Director at OUI.sncf

Chatbot Ariane

Goal: to promote self-service in order to reduce contact with customer support and improve quality of service

70,000 conversations held in 2017

82% of successful conversations

2nd prize for Best Robot Experience

Direct Energie

Goal: to reply to internet-user questions regarding offers, contract subscriptions and billing

168,000 conversations in 2017

84% of successful conversations

Access to a live chat operator when necessary

Dynamic FAQ

Goal : to encourage Sosh clients’ use of online assistance

11,000 conversations per day

96% of successful conversations

20% less contact with customer service

60% fewer claims

Orange

Goal: to develop the use of mobile self-care solutions (iOS and Android)

10,000 conversations per day

97% of successful conversations

EDF Particuliers

Goal: to reply to thousands of internet-user questions regarding billing, account registration, links, etc.

100,000 conversations per month

91% of successful conversations

Lyfe

Goal: to offer an innovative client experience and promote concierge healthcare services

93% of successful conversations

Available on 10+ distribution sites

Health chatbot GDPR-compliant

Assu2000

Goal: to simplify automobile insurance administrative procedures

14,000 conversations per month

173% increase in conversations since January 2018

Installed on four group sites

Indosuez

Goal: to report major banking operations ; to analyze economic and financial news

90% of successful conversations

Examines share prices

Web app available

Web call-back

Agirc-Arrco

Goal: to support beneficiaries with the supplementary pension management

30,000 conversations per month

94% of successful conversations

Employee Relation: a Guiding Bot for Your Employees

The chatbot can also function as a personal business assistant.

It answers HR, IT, help desk, practical service questions… and increases productivity by dealing with common requests (ex: room reservations, leave balance, password management…)

Virtual assistant

Through PSA’s intranet, the virtual assistant advises employees on desktop applications, software installation, HR questions and practical services. The objective is to reduce call traffic to service desk and to increase collaborator autonomy. By 2017 the chatbot was live in three languages and had 9000 areas of expertise.

125,000 conversations per month

3 languages

88% of successful conversations

Sam the HR chatbot

Goal: to reduce the number of calls to HR

1,000 conversations during the first month of activation

92% of successful conversations

Ticket generation directly from the bot

Virtual assistant

Goal: to simplify, automate and accelerate the processing of employee requests related to IT, HR, Legal, Communication, Financial Management and Compliance.

17,000 conversations per month

75% of successful conversations

3 languages: : French, English, Romanian

Hector the chatbot

Goal: to assist users with the implementation of a new seniority agreement

550 conversations per month

90% of successful conversations

13’utile

Goal: to help collaborators install BNP desktop applications

1,000 conversations since the launch date

84% of successful conversations

Works in SAAS mode on Azure

GI-bot

Goal: to assist employees with their intranet use

86% of successful conversations

Company restaurant menus available for each center

Helpy the IT chatbot

Goal: to assist employees with IT questions

81% of successful conversations

Available in English and French

IT/HR chatbot

Goal: to provide employees with IT, HR and concierge support

1,000 conversations (POC)

85% of successful conversations

IT chatbot

Goal: to assist employees with desktop applications and guide them through IT changes

600 conversations (POC)

84% of successful conversations

Works in SAAS mode on Azure

Mi the IT/HR chatbot

Goal: to provide IT and HR support to employees through an innovative tool

82% of successful conversations

Metabot architecture