Chatbot/voicebot : the smart selfcare

N

Reduces the volume of incoming contacts handled by the support teams

N

Increases user satisfaction with instant answers 24/7

N

Optimize operation costs and resources

Dydu chatbots key figures

live projects for external or internal use

published business knowledge

user questions answered each month

%

average understanding rate among our customers' bots

They chose our chatbots

logo bpifrance

Bpifrance optimizes IT support with Dydu

Bpifrance, the French public investment bank for entrepreneurs, wanted to relieve its IT support team while continuing to provide employees with a high level of service.

«Dydu stood out on many levels of its integrated innovation – with its chatbox, Microsoft Teams integration, and overall roadmap. The hosting of data in France and Dydu's competitive offer came as additional reassurance.»

24 K

interactions in 2022

TOP 20

of recurring requests entirely automated

96 %

understanding rate

logo totalenergies png

TotalEnergies improves customer self-care with Dydu

With innovation and customer satisfaction at the center of its strategy, TotalEnergies wanted to provide 24/7 assistance for its customers while optimizing the way incoming contacts were handled. They turned to Dydu for the implementation of a complete self-care tool combining a conversational agent and livechat technology.

«The chatbot’s management interface

is user-friendly, fun even. You don’t need any special skills to grow the knowledge base. It’s a turnkey tool which we can use independently.»

34,3 M

visitors in 2022

2 M

interactions in 2022

99 %

understanding rate

Why you should choose Dydu

innovation

01

Proprietary solution

Patented and optimized algorithms for +15 years

sécurité

02

Security

✅ GDPR | Data hosted in France

no code

03

No code

User-friendly back office :
no technical skills needed

accompagnement

04

Support

A dedicated representative provides support at every stage of the project

innovation
sécurité
no code
accompagnement

01

Proprietary solution

Patented and optimized algorithms for +15 years

02

Security

✅ GDPR | Data hosted in France

03

No code

User-friendly back office :
no technical skills needed

04

Support

A dedicated representative provides support at every stage of the project

Multi-channel conversational agents

Our conversational bots can be deployed where your users are: whether through your website or mobile app, their instant messaging or other social platforms, customers can find answers to their questions on the channel of their choice.
Dydu’s bot can be connected to CRM tools to access customer data and provide a personalized experience.

Wordpress

WordPress

SharePoint

SharePoint

Microsoft Teams

Microsoft Teams

Shopify

Shopify

servicenow

ServiceNow

Facebook

Facebook

Instagram

Instagram

WhastApp

WhatsApp

Trusted by

Bpifrance
pwc
TotalEnergies
AFD
SNCF Connect

FAQ

What is a chatbot?

A chatbot is a conversational robot that converses in writing, using natural language. Chatbots are easy to update and are an ever-present, accessible point of contact for your customers, users or employees. They act as virtual assistants and provide the right information, at the right time.

How to create a chatbot?

Once your operational teams have been trained to use our interface, otherwise known as the “Bot Management System”, they can create and manage their chatbot autonomously. Our BMS is easy-to-use and intuitive. It enables you to create and update your knowledge base (questions and answers) and to monitor your bot’s performance via a detailed dashboard and advanced analytics. This will allow you to easily identify pain points and ways to improve your bot. Your teams will also manage the chatbox: choice of color, font, avatar, textual elements (name, text, GDPR) and the channel on which you wish to deploy your chatbot.

Create a bot that reflects your company with dydu’s solution! A project manager will be right by your side throughout the implementation process. You can also benefit from ongoing support with a Customer Success Manager if you wish.

What are the chatbots’ benefits?

Chatbots have multiple benefits:

  • Reduce the number of incoming contacts, enabling your support teams (customer services, HR, IT, etc.) to focus on high added value requests
  • Increase user satisfaction with instant answers 24/7
  • Build brand image / employer branding
  • Optimise costs

Consumers are more and more demanding. They want the right answer, right now, all the time. But their expectations often collide with the reality of business life: limited opening hours, long waiting times, inconsistent answers… Their interaction with a brand can be a source of disappointment or, worse still, lead them to terminate their relationship. A chatbot is an ideal tool to reconcile these new expectations with business objectives.

What is the scope of Dydu chatbots?

 There are three main chatbot categories:On distingue trois grandes catégories de bots : 

  • Customer relation: they address companies’ customers. There are many use cases: Information ; orders, tracking and after-sales services ; customer account management ; reviews and feedback ; support for sales teams ; etc.
  • Employee relation: they address compagnies’ employees. They cover the following scopes: Recruitment ; HR ; helpdesk and IT support ; legal and procurement ; etc.
  • Citizen relation: they are implemented by public administrations. They provide information about services ; procedures and referrals ; local info and public policies ; automation of simple actions

Can I connect my bot to livechat technology?

Livechat technology enables companies to communicate with their customers / employees via instant messaging. In addition to our chatbot solution, you can opt for Dydu livechat or connect to an external livechat service.

Based on behavioral targeting rules, the user in conversation with the chatbot can be transferred to an available advisor. The past dialogue is then sent to the operator, so that they can help the user.

Combine chatbot and livechat to automate recurring requests, while ensuring that complex cases are handled by your business experts.