Simpler, clearer and more user friendly… The new version of dydu’s Bot Management System, Atria, makes creating and managing conversational robots easier than ever. This update is significant both in terms of ergonomics and technology.
The Conseil Départemental du Val d’Oise (local government council) implemented a HR
chatbot in January 2020 to answer recurring questions from staff. The chatbot was created
and deployed by Sword, an international consulting, software, and services company, in
partnership with dydu, an automated conversational software publisher.
The Conseil
Départemental du Val d’Oise, Sword and dydu take a look back over the project, 6 months
after the bot went live.
Since early 2010, customer contact via digital channels has increased sharply. Total Direct Energie therefore decided to make this a key part of its development strategy. With 3 million customers at the time, many of their questions and requests revolved around the same recurring topics. Direct Energie’s chatbot was implemented in July 2016, after the launch of a Live Chat at the end of 2014, with the aim, as always, of innovating and improving the customer relation.
As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
Tone, text length, wording… Here are 10 good practices to consider before building your chatbot’s knowledge base !