TotalEnergies, the 3rd largest electricity and gas provider in France, has implemented a comprehensive and efficient self-care tool for customers combining conversational AI and livechat […]
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People often underestimate robots, yet they play an increasingly large role in our lives, especially at work. For example, more and more customer service departments […]
We live in a highly digitalised world, in which modern technologies have become a way of life, and the collaboration between humans and robots a […]
It’s not unusual for companies to have several chatbots. For example, a HR, IT and legal bot for internal support, or a pre- and after-sales […]
On 31st March, we organised a morning of meetings and discussions around our clients’ challenges and needs. It was so good to see our partners […]
TotalEnergies, formerly Total Direct Energie, is the leading renewable energy supplier in France, and third electricity and gas operator. It became part of the TOTAL […]
SPB, the European leader in affinity insurance, called upon dydu to implement a chatbot to facilitate the diagnosis of breakdowns and reduce the number of […]
The e-commerce market is booming. Brands must provide a clear and simple shopping experience and ensure good customer relationship management to maintain their competitive edge. […]
Bpifrance, a French bank, called on Dydu to deploy a conversational IT bot for employees. Hugo Parlier, ITSM and Chatbot Product Owner, looks back at […]