In the constantly evolving digital age, customer relations are being redefined through the dynamic integration of chatbots. These intelligent conversational agents, powered by artificial intelligence, […]
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Since the arrival of ChatGPT by OpenAI at the end of 2022, advances in AI have brought language models to the fore and accelerated their […]
Recent advances in generative AI and Large Language Models (LLM) have opened up exciting new perspectives for chatbots. LLMs, such as ChatGPT, are now at […]
While customers have gradually become accustomed to bots, brands are still trying to strike the right balance between automation and human support. Over the last […]
The Chatbot Observatory aims to provide a snapshot of the use of bots in business, as well as companies’ expectations, to reveal market trends. For […]
Goélia called on Dydu to deploy a chatbot for its customers on its website. Clara Labrune, Quality & Guest Experience Director, looks back at the implementation […]
The French public procurement agency UGAP (Union des Groupements d’Achats Publics) called on Dydu to deploy a conversational bot for its clients. It has racked […]
A number of studies show that voice and phone remain popular customer support channels. Human touch is an essential part of the customer relationship, but […]
Dydu has been the French market leader in conversational AI platforms (chatbots, callbots, voicebots) for more than 13 years. The company, based in Bordeaux and […]