Summary: Dydu, a conversational AI expert since 2009, is adding voice AI to Horus, Azursoft’s remote monitoring and telecare software. The goal: automate the cascade […]
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In 2026, the best AI chatbot solutions for B2B customer service fall into three families: long-established general platforms (Zendesk, Intercom, Freshdesk), CRMs that have become […]
Summary: The pressure is real. According to a Gartner survey of 321 decision-makers, 91% of customer service managers report facing strong pressure from their executives […]
Summary For the past few weeks, a notion has been circulating in marketing and legal departments: “The AI Act has been postponed; we have time.” […]
In 2026, deploying a chatbot or conversational assistant means making a strategic decision that goes far beyond customer service. It means deciding where your data […]
In response to the rapid development of artificial intelligence, governments are enacting laws to regulate it, such as the European AI Act. There are high […]
Soaring jet fuel prices exceeding $200 per barrel, flight cancellations, chronic geopolitical instability… In 2026, the tourism sector faces unprecedented unpredictability. Amid these upheavals, the customer […]
With GPT-5, generative artificial intelligence has reached a new level. Performance is improving, use cases are multiplying, and in many organizations, conversational AI is becoming […]
Summary What is the AI Act and why is 2026 crucial? The Artificial Intelligence Act was adopted in August 2024 to regulate AI in Europe. […]