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Chatbots and Customer Relations: The Art of Digital Balance
In the constantly evolving digital age, customer relations are being redefined through the dynamic integration of chatbots. These intelligent conversational agents, powered by artificial intelligence, […]
How are chatbots transforming the e-commerce sector during peak periods ?
E-commerce chatbots: an essential digital revolution How do chatbots work? Chatbots, or conversational agents, play an increasingly important role, particularly in e-commerce. Based on conversational […]
Understanding and Adopting Generative AI in the Business World
In a constantly evolving technological world, Generative Artificial Intelligence is emerging as a driver of change for companies, leading to greater efficiency (timesaving) and innovation […]
Large Language Models : A Strategic Asset for Businesses
Since the arrival of ChatGPT by OpenAI at the end of 2022, advances in AI have brought language models to the fore and accelerated their […]
Generative AI and Chatbots: A Revolutionary Synergy
Recent advances in generative AI and Large Language Models (LLM) have opened up exciting new perspectives for chatbots. LLMs, such as ChatGPT, are now at […]
Bots and Customer Service: How Can You Automate Without Dehumanizing?
While customers have gradually become accustomed to bots, brands are still trying to strike the right balance between automation and human support. Over the last […]
Chatbot Observatory 6th Edition: The Rise of Chatbots, a Self-care Tool, in Companies
The Chatbot Observatory aims to provide a snapshot of the use of bots in business, as well as companies’ expectations, to reveal market trends. For […]
Client Testimonial: A Look Back at the Implementation of Goélia’s Chatbot
Goélia called on Dydu to deploy a chatbot for its customers on its website. Clara Labrune, Quality & Guest Experience Director, looks back at the implementation […]