News

dydu Modernises its Chatbot Software

Simpler, clearer and more user friendly… The new version of dydu’s Bot Management System, Atria, makes creating and managing conversational robots easier than ever. This update is significant both in terms of ergonomics and technology.

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Client story

Endorse your HR digital transformation with a Chatbot – Feedback of the local government council

The Conseil Départemental du Val d’Oise (local government council) implemented a HR
chatbot in January 2020 to answer recurring questions from staff. The chatbot was created
and deployed by Sword, an international consulting, software, and services company, in
partnership with dydu, an automated conversational software publisher.

The Conseil
Départemental du Val d’Oise, Sword and dydu take a look back over the project, 6 months
after the bot went live.

Client story

Total Direct Energie Testimonial

Since early 2010, customer contact via digital channels has increased sharply. Total Direct Energie therefore decided to make this a key part of its development strategy. With 3 million customers at the time, many of their questions and requests revolved around the same recurring topics. Direct Energie’s chatbot was implemented in July 2016, after the launch of a Live Chat at the end of 2014, with the aim, as always, of innovating and improving the customer relation.