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Lucie Choulet 04/06/2020

Resounding success for Jules, the digital homework helper for secondary school students

Since the beginning of lockdown, Jules, the virtual homework assistant for secondary school pupils of the CNED has seen peaks in traffic with nearly 235,000 interactions per month. This chatbot provides valuable and free educational support from Year 7 (6 th grade US) to Year 10 (9 th grade US),
bringing pupils greater autonomy and motivation, and helping them complete their homework.

Forum

13/05/2020

A human approach to crisis management: how to communicate?

In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.

Forum

Lucie Choulet 14/04/2020

Crisis communication: the benefits of a chatbot

The current situation is completely unprecedented. A large part of the population is under lockdown, forced to work remotely, temporarily laid off or on reduced hours. Implementing a chatbot to handle recurring incoming enquiries is particularly effective during a crisis. Read on to find out why.

Forum

Lucie Choulet 23/01/2020

Chatbots: how to be GDPR compliant

The General Data Protection Regulator came into effect on the 25th May 2018.
But, in practical terms, what procedures should be implemented to ensure you’re your conversational robot complies with the GDPR?

Forum, Product / techno

Lucie Choulet 08/01/2020

An AI and chatbot invasion of the e-commerce industry

Over the last 15 years, the French e-commerce market has not stopped growing.
To stand out, the ”small” players focus on innovation and the quality of their customer relationships. This article explores how AI and chatbots allow the e-commerce industry to reinvent itself in order to continue to grow and prepare for the years to come.