The Chatbot Observatory aims to provide a snapshot of the use of bots in business, as well as companies’ expectations, to reveal market trends. For […]
White Paper: Everything you need to know about enhancing your customer relationship with conversational AI
Over the past ten years, the digitalisation of communication methods and consumer practices has transformed the customer relationship. Today’s consumers are hyper-connected and expect companies […]
Consumers are said to use the phone less and less to contact customer services. Yet phone calls remain their preferred channel. Talking is three times […]
The Chatbot Observatory is publishing its third study, carried out at the end of 2018. For this new edition, dydu has decided to place innovation […]
This study assesses how familiar Human Resources are with chatbots. Are they used in this line of work? And if yes, to what extent?