Category : Survey

Over the past ten years, the digitalisation of communication methods and consumer practices has transformed the customer relationship. Today’s consumers are hyper-connected and expect companies […]

Consumers are said to use the phone less and less to contact customer services. Yet phone calls remain their preferred channel. Talking is three times […]

The Chatbot Observatory is publishing its third study, carried out at the end of 2018. For this new edition, dydu has decided to place innovation […]

This study assesses how familiar Human Resources are with chatbots. Are they used in this line of work? And if yes, to what extent?