Dydu, expert in conversational AI
Since 2009, Dydu offers an easy-to-use no-code platform for professionals to create, in full autonomy, intelligent conversational agents: chatbot, voicebot, callbot.
Our solutions leverage natural language understanding, artificial intelligence, and Generative AI to reduce support teams’ workload while improving user satisfaction.
Currently deployed across more than 160 SaaS and on-premise projects, Dydu bots address challenges related to customer service and employee support (HR, IT helpdesk, legal, etc.) in industries as varied as energy, car manufacturing, finance, insurance, transport, tourism and telecoms as well as the public sector.
Our conversational agents
Callbot
Available 24/7 by phone, callbots handle customer calls automatically, through effortless natural language interactions. Designed to take the pressure off of support departments facing high volume calls, callbots can pre-qualify customer requests, handle calls outside of working hours and make outbound calls (call-backs, appointment scheduling).
Find out moreChatbot/Voicebot
Chatbots provide immediate and personalized support in writing. Through natural language understanding boosted by Generative AI, they help users be autonomous in solving issues, thus reducing the number of requests made to support teams. With voicebots, interactions are vocalized via a digital device (computer, tablet, smartphone, smart speaker).
Find out more
Livechat
For customer and employee relations underpinned by technology and human expertise, our chatbots can be coupled with the Dydu livechat or an external livechat. Through seamless escalation, a live operator can take over from the bot to continue the conversation in real time and solve more complex cases.
Find out moreWhy you should choose Dydu
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01Proprietary solutionPatented and optimized algorithms for +15 years | Integrated Generative AI
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02Security
✅ GDPR | Data hosted in France
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03No Code
User-friendly back office :
no technical skills needed -
04Support
A dedicated representative provides support at every stage of the project
A reliable, powerful and open technology
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Natural language understanding & Genrative AIAll our solutions are powered by a high-performance proprietary natural language processing (NLP) engine available in several languages. To complement our NLP, we have integrated large language models (LLM) into our solution.
Be it through voice, in writing or by phone, our NLP offers an accurate and precise understanding of users’ intentions (full-sentence analysis, ability to handle typos, spelling and syntax errors). -
Advanced features
Our software has all the features you need from setting up your bot to deploying it, improving it over time and analyzing its performance.
Through our supervised learning and statistics modules, you can enrich your content and improve your bots to better meet the needs of both your end users and support teams. -
Interoperability and integration
Our software is open and can be connected by API to your organization’s applications (IS, CRM, HRIS, ticketing tool, etc.) and third-party technologies for an enhanced end-user experience.
Our bots can be deployed across platforms, right where your users are: on the web, an intranet, mobile apps and instant messaging platforms.
Multi-channel conversational agents
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SharePoint
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WordPress
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Service Now -
Microsoft Teams -
Facebook
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Instagram
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WhatsApp
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Shopify
Customer testimonials
Thanks to a 10-year collaboration which helped bring together SNCF Connect’s in-house technologies with Dydy’s conversational AI, SNCF Connect offers a smooth and unified customer journey that includes tier-one selfcare, assistance for purchase and bookings, and escalation to live agents.
« Dydu’s flexibility and the technical collaboration between our teams made it possible to find solutions at every stage of the project. »
Thanks to a 10-year collaboration which helped bring together SNCF Connect’s in-house technologies with Dydy’s conversational AI, SNCF Connect offers a smooth and unified customer journey that includes tier-one selfcare, assistance for purchase and bookings, and escalation to live agents.
« Dydu’s flexibility and the technical collaboration between our teams made it possible to find solutions at every stage of the project. »
The French development agency (AFD) implemented two conversational robots : an HR bot to support employees and a recruitment bot to assist external candidates.
« We selected Dydu because its solution had the most advanced features. For both our chatbots, I can manage the knowledge base, conversations and statistics through the back office. Other software editors did not provide this type of all-in-one features. »
The French development agency (AFD) implemented two conversational robots : an HR bot to support employees and a recruitment bot to assist external candidates.
« We selected Dydu because its solution had the most advanced features. For both our chatbots, I can manage the knowledge base, conversations and statistics through the back office. Other software editors did not provide this type of all-in-one features. »
The national frequency agency (ANFR) implemented a callbot to qualify incoming calls and process requests from the public (incident reporting and monitoring) to improve processing times and reduce the number and length of calls handled by agents.
The national frequency agency (ANFR) implemented a callbot to qualify incoming calls and process requests from the public (incident reporting and monitoring) to improve processing times and reduce the number and length of calls handled by agents.
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Request a demo!
Want to find out more about our conversational bots boosted by Generative AI? Leave us your contact details and we’ll be happy to arrange a demonstration.
