The chatbot Ariane allows us to respond in the same way to all our customers, both in France and in the various overseas countries, departments and territories, 24 hours a day, 7 days a week. Thanks to Ariane, we have also reduced the amount of human contact related to frequently asked questions. This was our objective and it has been achieved.

We chose the Do You Dream Up technology for its natural language capacity and the autonomy of back office. We appreciate its ability to tailor itself to our needs.

In 2015, Eva the chatbot was consulted an average of 140,000 times each month. Reception of this chatbot was positive: Eva has become essential to employees, a reflex even. We noted a significant drop in calls to the help desk and a constant increase in requests made to the bot.

Do You Dream Up was able to provide a well-adapted solution regarding the reworking of our interface. The newly implemented browsing path offered by Helpbox continues to push us towards the most intuitive, personalized and efficient online experience possible.