Dydu, expert in conversational AI
Since 2009, Dydu has been offering an intuitive no-code platform for professionals to design intelligent conversational agents in complete autonomy: chatbots, voicebots, callbots.
Our solutions are based on natural language understanding, artificial intelligence and generative AI to lighten the daily workload of support teams while improving user satisfaction.
Callbot
Available by telephone 24/7, callbots handle customer calls automatically, as part of fluid interactions in natural language. Deployed to relieve congestion in departments dealing with high volumes of calls, they can pre-qualify customer requests, handle calls outside working hours, and make outgoing calls (callbacks, appointment scheduling).
Chatbot/Voicebot
Chatbots provide immediate and personalized assistance in writing. Thanks to their understanding of natural language boosted by Generative AI, they promote the autonomous resolution of user requests, thus reducing the volume of queries addressed to support teams. Voicebots allow these exchanges to be vocalized via a digital medium (computer, tablet, smartphone, connected speaker).
Livechat
For a customer or employee relationship combining technology and the human touch, our chatbots can be linked to the Dydu livechat or an external livechat. Through an escalation process that is transparent to the user, the bot hands over to an advisor who can continue the conversation in real time to resolve more complex cases.
Why you should choose Dydu bots
Proprietary solution
Patented and optimized algorithms for +16 years
Security
✅ GDPR | Data hosted in France
No Code
User-friendly back office :
no technical skills needed
Support
A dedicated representative provides support at every stage of the project
Multi-channel conversational agents
Our conversational bots can be deployed where your users are: whether through your website or mobile app, their instant messaging or other social platforms, customers can find answers to their questions on the channel of their choice.
Dydu’s bot can be connected to CRM tools to access customer data and provide a personalized experience.
WordPress
SharePoint
Microsoft Teams
Shopify
ServiceNow
They chose our bots
TotalEnergies relies on its customers' digital experience with Dydu
With innovation and customer satisfaction at the heart of its strategy, TotalEnergies wanted to guarantee a 24/7 presence to its customers while optimizing the management of incoming contacts. They turned to Dydu for the implementation of a complete self-care tool combining a conversational agent and live chat.
“The chatbot management interface is easy, even fun. No specific skills are required to integrate the knowledge. The tool is turnkey.
We have autonomy.”
visitors en 2024
interactions
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understanding rate
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