A callbot ingeniously replaces any Interactive Voice Response (IVR) technology and its often tedious way of qualifying user enquiries via the numbers on a telephone keypad. It qualifies recurring customer enquiries and transfers them to an adviser with the appropriate skillset, in line with the operational strategy in place.
Callbot benefits are immediate:
- Simplifies access to your service by using natural language
- Eliminates waiting time before getting an answer
- Qualifies user’s need to redirect it to the right contact person
- Increases customer satisfaction
- Increases sales, by registering subscriptions requests outside of company’s opening hours for instance