From a technical point of view, it is built like a chatbot, to which input voice recognition (STT: Speech to Text) and output voice synthesis (TTS: Text to Speech) are added. Like voicebots, dydu’s callbots are resistant to regional accents, background noise and user speech rate.
Callbot benefits are immediate:
- Simplifies access to your service by using natural language
- Eliminates waiting time before getting an answer
- Qualifies user’s need to redirect it to the right contact person
- Increases customer satisfaction
- Increases sales, by registering subscriptions requests outside of company’s opening hours for instance