Most consumers prefer to contact customer services by phone but waiting times can be very long. And processing telephone requests is particularly expensive for companies. So, why not improve your customer satisfaction and manage costs by automating recurring requests with a callbot?
These virtual switchboards are usually deployed by companies with a high volume of calls, such as in insurance, telecoms, transportation or e-commerce.
Callbots have multiple benefits :
- Eliminate waiting times, automate certain tasks and improve customer satisfaction
- Simplify access to your services by using natural language and avoiding never-ending phone menus
- Reduce the number of incoming calls, their length and the risk of being transferred to the wrong agent
- Reduce costs
- Increase agent productivity by collecting information before transferring
- Increase sales, e.g., by capturing subscriptions or orders outside opening hours