Callbot

A callbot is a voicebot that can be accessed via telephone.

A callbot ingeniously replaces any Interactive Voice Response (IVR) technology and its often tedious way of qualifying user enquiries via the numbers on a telephone keypad. It qualifies recurring customer enquiries and transfers them to an adviser with the appropriate skillset, in line with the operational strategy in place.

Callbot benefits are immediate:

Simplifies access to your service by using natural language
Eliminates waiting time before getting an answer
Qualifies user’s need to redirect it to the right contact person
Increases customer satisfaction
Increases sales, by registering subscriptions requests outside of company’s opening hours for instance

Remarkable performance

Continuous

listening and real time

> 85%

understanding rate

< 1s

to generate 20s of answer in synthetic voice

Callbots, 24/7 customer service using natural language

From a technical point of view, it is built like a chatbot, to which input voice recognition (STT: Speech to Text) and output voice synthesis (TTS: Text to Speech) are added. Like voicebots, dydu’s callbots are resistant to regional accents, background noise and user speech rate.

Our clients can connect their callbots to external webservices (CRM, ticketing, etc) in order to personalise their responses and trigger actions: escalation to an adviser, send out confirmation emails/text messages etc…

logiciel dydu conversations chatbot callbot voicebot

Our voice design workshops

A callbot improves the emotional impact of your brand. It is therefore essential that the customer experience be positive in order to create end user loyalty. As such, dydu offers training courses that will enable you to put in place a dialogue strategy and encourage users to adopt your callbot. Personality, tone, nuances, answers, brevity of responses, interruptions… All these aspects are worked on to make the conversation as natural as possible and deliver a smooth customer experience.