What is a voicebot? A conversational bot that uses voice to speak in natural language via a connected object, as opposed to a callbot whose purpose is to automate incoming phone calls. The speed at which connected speakers have been adopted over the past few years shows how popular voice is to interact with objects. Voice is becoming a must and ensures:
- Speed: talking is 3x faster than typing on a keyboard
- Multitasking: performing simultaneous tasks
- Inclusion: voice is a simple interface that anyone can use, including people with visual or physical disabilities
The aim is to provide users with an optimal experience and to facilitate access to your services. Voice can be used alone, as in the case of connected speakers, or to complement a website, mobile app or chatbot. It is also possible to add voice to an existing chatbot, but this requires in-depth analysis and content adaptation.