From a technical standpoint, it is a textual chatbot to which input voice recognition (STT: Speech to Text) and output voice synthesis (TTS: Text to Speech) have been added. Dydu’s voicebots are resistant to regional accents, background noise and user speech rate.
Product benefits are immediate:
- Increased emotional impact of your brand: a voice brings emotion to the customer relationship and improves user engagement
- Personalised, contextual information delivered straight to the user
- Simplified access to your service by using natural language
- Elimination of certain customer experience friction points