Always be there for customers with a chatbot

Transform your customer experience with conversational artificial intelligence!

Customer chatbots provide users with instant, 24/7 support, from simple information searches, order tracking, complaint management, to after-sales queries. You can reduce the number of customer service requests by adding a chatbot to your website and encouraging visitors to use your digital contact points! Simply identify the most frequent requests and delegate them to your chatbot. Your customers and leads will benefit from instant and personalised answers to questions about your products and services.

You can interconnect the bot with your internal software, such as your CRM, for a fully personalised experience! The tool can also be paired with live chat technology to escalate towards a human operator if needed, while keeping a record of the dialogue history. You can also opt for a phone (callbot) or voice (voicebot) version for greater accessibility.

Bots help customers and users move through your channels seamlessly. They ensure that you are constantly present, at key moments of their journey. They also maximise brand satisfaction and build loyalty. Customer chatbots are ideal for e-commerce, banking and insurance, restaurants, health professionals, real estate, public services or even tourism and transport.

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Customer Chatbot Use Cases

  • Information

    Opening hours, prices, product and service suggestions, special offers, useful and specific contacts
  • Orders, Tracking & After-Sales Services

    Order modification and cancellation, order tracking and delivery, returns and refunds, complaints
  • Customer Account Management

    Change and loss of login and password, change of address and payment method, loyalty points
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    Reviews & Feedback

    Satisfaction surveys, requests for suggestions
  • Support for Sales Teams

    Information and software support for customer service advisors
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A chatbot for more productivity and less costs

Dydu’s solution enables you to automate low-added value questions and recurring tasks. Your advisors can therefore handle more complex and less repetitive requests, which facilitates their day-to-day working day and increases productivity. This has a positive impact on the cost of processing customer requests.
Customer chatbots provide Level 1 customer support. They can handle user requests or help your advisors with software, product and service catalogues, or by suggesting additional relevant dialogue opportunities (upselling, data collection, etc.).