Connect Dydu bots with your tools and platforms
Dydu’s Saas solution is compatible with a wide range of tools and applications. Therefore it can gather data from your CRM, ticketing tools and other customer databases in order to personalize exchanges with users.
Multi-channel use of your chatbots
To promote your chatbot use, it’s essential to deploy it where your users are: whether it is through your website or mobile app, their instant messaging or other social platforms, customers can find answers to their questions on the channel of their choice.
Content Management Systems are widely used to create a website and manage its content online. You can easily integrate your Dydu chatbot on the main CMS on the market:
Your chatbot can obviously be deployed on any website, even if it was not designed via a CMS.
Interconnecting the bot with your tools prequalifies requests and provides personalized responses
Pair your bot with a communication tool to make appointments, and send SMS or emails.
CRM / customer service software
When your bot is connected to your Customer Relationship Management, it can provide personalized answers to the user, but also complete the data in your CRM.
BMC Helix Remedyforce
Escalation to call centers / livechat operators
Escalation to a livechat operator or call center agent is a feature that allows customers or employees of a company to interact in real time with advisers, via a chatbox or telephone.
In addition to our chatbot solution, you can opt for Dydu livechat or connect to an external livechat service to facilitate interactions with your users.
As part of a callbot, it is also possible to set up an escalation to a teleconsultant, thanks to our partner
(ex Innso / Sitel)
We can pair our solution with your Human Resource Information System to provide personalized responses to your company’s employees. The HR chatbot can provide information on the number of remaining holidays or pay slips, for example.
ITSM / Ticketing
Interconnecting your ticketing tool to your chatbot allows you to prequalify user requests. The chatbot can create new tickets and provide information on the ticket follow-up. Our chatbot solution easily interconnects with ticketing tools such as JIRA or Easyvista.
This feature allows the end user to authenticate and identify themselves to the chatbot to provide personalized answers safely.
SAML and OIDC are authentication and authorization protocols that help secure web applications by allowing users to log into applications.
Both SAML and OIDC protocols can be used with different credential systems to enable user authentication: single sign-on (SSO) services, LDAP directories, and third-party identity providers.
Can’t find your tool in this list? Shoot us an integration proposal! A feasibility study will be carried out by our experts before giving you feedback.