Connect Dydu bots with your tools and platforms

Dydu’s Saas solution is compatible with a wide range of tools and applications. Therefore it can gather data from your CRM, ticketing tools and other customer databases in order to personalize exchanges with users.

intégration boit Dydu

Multi-channel use of your chatbots

Instant messaging

To promote your chatbot use, it’s essential to deploy it where your users are: whether it is through your website or mobile app, their instant messaging or other social platforms, customers can find answers to their questions on the channel of their choice.

logo Facebook

Facebook

Instagram

Instagram

WhastApp

WhatsApp

Microsoft Teams

Microsoft Teams

logo-slack-carre

Slack

CMS

Content Management Systems are widely used to create a website and manage its content online. You can easily integrate your Dydu chatbot on the main CMS on the market:

Wordpress

WordPress

SharePoint

SharePoint

Shopify

Shopify

servicenow

ServiceNow

logo-drupal-carre

Drupal

Your chatbot can obviously be deployed on any website, even if it was not designed via a CMS.

Interconnecting the bot with your tools prequalifies requests and provides personalized responses

Communication tools

Pair your bot with a communication tool to make appointments, and send SMS or emails.

agendize

Agendize

mailjet

Mailjet

smsmode

smsmode

Twilio

Twilio

CRM / customer service software

When your bot is connected to your Customer Relationship Management, it can provide personalized answers to the user, but also complete the data in your CRM.

Zendesk

Zendesk

Salesforce

Salesforce

RemedyForce

BMC Helix Remedyforce

hubspot

Hubspot

Escalation to call centers / livechat operators

Escalation to a livechat operator or call center agent is a feature that allows customers or employees of a company to interact in real time with advisers, via a chatbox or telephone.

In addition to our chatbot solution, you can opt for Dydu livechat or connect to an external livechat service to facilitate interactions with your users.

As part of a callbot, it is also possible to set up an escalation to a teleconsultant, thanks to our partner

Foundever

Foundever

(ex Innso / Sitel)

GENESYS

Genesys

Kiamo

Kiamo

HRIS

We can pair our solution with your Human Resource Information System to provide personalized responses to your company’s employees. The HR chatbot can provide information on the number of remaining holidays or pay slips, for example.

SAP

SAP

ITSM / Ticketing

Interconnecting your ticketing tool to your chatbot allows you to prequalify user requests. The chatbot can create new tickets and provide information on the ticket follow-up. Our chatbot solution easily interconnects with ticketing tools such as JIRA or Easyvista.

Easyvista

Easyvista

JIRA

JIRA

servicenow

ServiceNow

Authentification

This feature allows the end user to authenticate and identify themselves to the chatbot to provide personalized answers safely.

SAML and OIDC are authentication and authorization protocols that help secure web applications by allowing users to log into applications.

Both SAML and OIDC protocols can be used with different credential systems to enable user authentication: single sign-on (SSO) services, LDAP directories, and third-party identity providers.

Can’t find your tool in this list? Shoot us an integration proposal! A feasibility study will be carried out by our experts before giving you feedback.