Case study : Conversational AI, a key asset in TotalEnergies’ customer strategy
TotalEnergies, the 3rd largest electricity and gas provider in France, has implemented a comprehensive and efficient self-care tool for customers combining conversational AI and livechat […]
TotalEnergies Testimonial
TotalEnergies, formerly Total Direct Energie, is the leading renewable energy supplier in France, and third electricity and gas operator. It became part of the TOTAL […]
Client Testimonial : SPB and the Implementation of an After-Sales Service Chatbot
SPB, the European leader in affinity insurance, called upon dydu to implement a chatbot to facilitate the diagnosis of breakdowns and reduce the number of […]
Client Testimonial: Bpifrance Looks Back at its IT Chatbot Experience
Bpifrance, a French bank, called on Dydu to deploy a conversational IT bot for employees. Hugo Parlier, ITSM and Chatbot Product Owner, looks back at […]
Client Testimonial: The French Development Agency Looks Back at the Implementation of their Chatbots
The French Development Agency – Agence Française de Développement (AFD) – called on Dydu to deploy two HR conversational robots within their company: an internal […]
Case study : How the AFD uses chatbots to improve employee experience
AFD, the French Development Agency, who funds social and environmental impact projects, wanted to leverage conversational AI to modernize its employer brand and become more […]
How Does PwC’s HR Chatbot Provide Employees with Instant Answers to their Questions?
In 2019, PwC France, one of the Big 4 specialising in consulting, audit and legal services, called on Dydu to create Alex, a “concierge” chatbot […]
SNCF Connect: An Improved Customer Journey
SNCF Connect and Dydu have been working together for more than 10 years. The first chatbot, created at the time of Voyages SNCF, took the […]