How PwC’s chatbot improve employees’ day-to-day experience?

KEY FIGURES OF THE pwc hr chatbot in 2022




qualified dialogues

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Today, we feel that we have reached our goal: the chatbot is used regularly and the satisfaction rate for conversations is high.

We regularly interview a sample of about 100 employees with different profiles, as we do when monitoring any of our innovative tools. This helps us check our tools still meet user’s expectations and identify new needs

Nelly Fercoq

Chatbot Project Manager at PwC France and Maghreb

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