Paris, June 26, 2025 – G7, France’s leading taxi company, announces the launch of its online chatbot based on generative artificial intelligence and developed in collaboration with French scale-up Dydu. This tool complements G7’s communication tools to provide customers with real-time information.
A collaboration between G7 and Dydu, a leading French player in conversational AI
To design and deploy this online chatbot, G7 chose to collaborate with French scale-up Dydu, which specializes in conversational artificial intelligence solutions. Dydu has been the leader in France in conversational AI platforms (chatbot, callbot, voicebot) for over 15 years.
G7 launched this online chatbot as part of the G7 MOBILITY CENTER, its internal innovation accelerator unveiled at the Viva Technology 2025 trade show. Staying at the cutting edge of technology enables G7 to offer its 32 million customers and 15,000 affiliated drivers exemplary and constantly improving service quality.
The G7 online chatbot: immediate and personalized customer support
Now available on the G7 website homepage (www.g7.fr), this online chatbot allows customers to get answers to their most frequently asked questions in seconds via a natural language conversational interface: ordering methods, G7 service offerings, taxi fares, and commercial offers.
Conversational interface of the G7 AI Assistant.
Complementing the G7 Help Center, the online chatbot handles recurring customer requests, freeing up time for the 150 call center agents at G7’s Customer Relations Centers to focus on handling more complex issues. This alliance between humans and technology enables G7 to enhance the quality and responsiveness of its customer service. G7’s next step is to extend the chatbot to its social media channels and apps, while continuously updating its source information based on feedback from early users.
“By collaborating with French scale-up Dydu to develop this new tool, G7 is enriching the customer experience by offering personalized and instant answers. This online chatbot with generative AI will meet the expectations of customers seeking autonomy, while strengthening the role of call center agents in our Customer Relations Centers. proof of a successful alliance between technology and people.“ Cristian PARTENE, Director of Customer Experience, G7.
”We are very proud to have been able to co-develop this online chatbot with the leader in taxi services in France to facilitate the customer experience of the millions of passengers who use G7’s services to get around. With this chatbot, we have achieved a promising result that highlights the complementary nature of humans and artificial intelligence, always at the service of the customer. ” Samir DILMI, Chief Revenue Officer, Dydu.
