dydu edits a software allowing you to implement a dialogue strategy with users. It understands questions and automatically responds as desired. Easy to use, this software relies on a high-performance NLP algorithm, an evolving knowledge base and a complete and intuitive user interface.
What’s it used for?
Our software allows you to create and deploy bots and conversational interfaces (chatbots, voicebots, callbots…) allowing clients and employees to easily interact with your company at any moment. This 24/7 availability represents a major shift in user experience. It increases users engagement with your brand and allows you to optimize customer support costs.
How does it work?
A high-performance algorithm capable of understanding natural language (NLP) that:
- Corrects spelling mistakes, identifies lemmas, and recognizes synonyms and hypernyms
- Evaluates the distance between words for a better understanding of the sentence
- Separates intentions from entities in user requests
A strategic conversational algorithm that simulates the most natural conversation possible
Get personalized answersUser info and context taken into account : identity, preferences, location, terminal, navigation, etc.
Discuss multiple topics at onceTimely usage of information provided by the user during the conversation
DigressSmart management of overlapping intentions
Talk about anything and everythingIntegration of small talk and social interactions
Exchange with someoneReferral to an operator at the appropriate time in the conversation
A structured and evolving knowledge base
A simple and intuitive user interface
Multiple languagesAvailable in 10 languages
Various platformsChannels: web, phone apps, messaging, intranet…
Self-learningAutomatic suggestions for improvement based on user/bot interactions
FlexibleConnect your chatbot to your information system via APIs for a better user experience
AnalyticsControl the bot’s performance, conversations and user satisfaction
SaaSUI accessible on any web browser, 24/7. Also available on site.
Our flexible software displays numerous APIs allowing it to connect with main market tools, easily integrate into various channels and third-party applications, and to process large data sets. Therefore it can gather data from your CRM, labeling tools and other customer databases in order to personalize exchanges with users.
- Cognitive Services
- Bot Framework
- Dynamics 365