Case study : How the AFD uses chatbots to improve employee experience

visuel AFD

AFD, the French Development Agency, who funds social and environmental impact projects, wanted to leverage conversational AI to modernize its employer brand and become more efficient.

For AFD’s HR digital transformation unit, the purpose of the project was twofold: first, to provide better support for employees on HR topics, and second, to offer assistance to future talent in the application process.

The two Dydu chatbots implemented now handle over 40,000 questions every month, thus relieving the HR department of recurring requests – a resounding success for the team !

Find out how Dydu’s conversational agents became a key aspect of employee relations management at AFD.