Our software allows you to create and easily manage intelligent conversation robots, whether it be chatbots, voicebots, callbots, humanoid robots or home automation bots. Its applications offer an infinite number of services: client services, help desk, visitor welcome, support for collaborators (HR, IT), product recommendation, transactions, home automation… in fields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector… Sky’s the limit!
Gifted with conversational intelligence, it can be counted upon for sophisticated use. Tolerant of digression, spelling mistakes and texting language, it understands when users ask questions in their own words and provides personalized answers depending on each profile, history and browsing context.
The dydu technology allows you to easily activate a chatbot with your brand colors, connect it to your information system and deploy it on your website, your mobile applications and on major messaging platforms such as Facebook Messenger, Skype, Slack, Telegram and Hangout.
In 2018, our bots have already managed over 1 billion automated conversations on behalf of our clients.
Our voicebots can be deployed on desktops, mobile devices and connected speakers.
The user speaks and exchanges with the robot like a human being. From a technical perspective, it’s a textual chatbot with added voice recognition (STT: Speech to Text) for input and voice synthesis (TTS: Text to Speech) for output.
Our cutting-edge technology stands out regarding this type of application thanks to our voicebot’s resistance to regional accents, background noise and user speaking rates. Tone, nuances, interruptions : the voicebot must adapt to its interlocutor in order to make the conversation as natural as possible. Our UX conversational workshops are particularly adapted to this voice interface.
As with all our bots, it depends on the dydu dialogue technology to automatically respond to user questions in natural language. It also qualifies user requests and transfers them to a specialist in the desired operational strategy. It ingeniously replaces any Interactive Voice Response (IVR) that would otherwise require users to tiresomely enter commands with the phone keypad.
The callbot’s benefits are immediate:
- Relieves pressure on customer service by reducing the number of interactions
- Allows your agents to focus on more complex enquiries thus feeling more valued
- Increases user satisfaction thanks to immediate 24/7 responses
Our software allows these robots to show real conversational intelligence and makes their interactions more natural, fluid and humanlike all-around.
Access to these humanoid robots is increasing: in addition to storefront greeting, they are now used in retail, various companies and the health sector. The conversational intelligence of dydu humanizes these robots by simulating our own habits and behaviour.
Our algorithm analyses a user’s intention and carries out the requested action: turning on the TV, dimming the lights, preheating the oven or turning up the heat by 2°. If it’s not certain to have correctly understood, the bot will establish a dialogue with the user in order to clarify his or her request and carry it out.
The dydu bonus :
conversational UX for a custom-made bot
Our UX conversational experts will guide you through the installation of your bot thanks to related workshops. During these interactive sessions, we put ourselves in the shoes of your end users and tailor your bot to their needs (rather than the opposite!).
This structured step defines the purpose of the bot and constructs its identity: name, tone, personality characteristics, proximity, design, avatar, level of complexity… It also intends to define the robot persona and to implement a dialogue strategy that will encourage users to utilize the bot.