Case study : Bpifrance relies on conversational AI to optimize the performance of its IT support

Bpifrance, the French public investment bank for entrepreneurs, wanted to relieve its IT support team while continuing to provide employees with a high level of service.

As part of its modernization and digitalization process, the company implemented an IT chatbot to handle the top 20 recurring requests from employees.

Every month, the chatbot handles more than 1600 questions related to applications and hardware: in addition to getting personalized answers, users can use the chatbot to create incident tickets or switch to a livechat operator if necessary. 

Find out how Dydu’s conversational agents help Bpifrance optimize employee relations management