How TotalEnergies leverages selfcare to improve its digital customer experience?

KEY FIGURES OF
TOTAL ENERGIES CUSTOMER CHATBOT in 2023

visitors

interactions

qualified dialogues

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The chatbot’s management interface is user-friendly, fun even. You don’t need any special skills to grow the knowledge base.

It’s a turnkey tool which we can use independently

François Rémuhs

Tier 1 Customer Service Activities Manager at TotalEnergies

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