dydu and Prosodie deploy Tom, CNED’s virtual professor

Prosodie-Capgemini and Do You Dream Up participate in the development of the D’COL system, interactive tutoring by the CNED

As part of the digital public education service, the Minister of National Education, Higher Education and Research has entrusted the CNED (National Centre for Distance Education) with the development of a complete support and assistance system for French, mathematics and English, for students with difficulties who are in their first year of high school: D’COL. The originality of the system lies in the combination of in-class and on-line support: the student is accompanied at school and remotely at home.

To reinforce the ergonomics and attractiveness of D’COL, the CNED has asked Prosodie-Capgemini to set up and host a conversational agent called Tom. This avatar, developed by Do You Dream Up, the technological partner of Prosodie-Capgemini, is able to guide the student, to answer certain questions, to offer a first level of support, to orientate them towards new exercises and propose additional resources. And, when necessary, Tom can also put the student in contact with a CNED teacher, using the Do You Dream Up live chat.

To interact with students, the conversational agent uses a knowledge base created by the teachers. This knowledge base, which is regularly updated and expanded, covers a wide range of subjects and questions in order to answer all demands, irrespective of the level of syntax used by the student.

« The main objective of this system is to allow students in difficulty to be autonomous. The on-line service made available to them adapts to the level of each student, to offer personalised interactive exercises and allows them to progress »

Frédéric Artaud, CNED Project Manager.

« Conversational agents render on-line browsing more human, and offer immediate assistance, available at any time. For high school students, having an interlocutor, even a virtual one, can make a difference when they are taking their first steps and also throughout their learning path »

Laurent Marcheras, Product Manager at Prosodie-Capgemini.

This system was implemented for use by 30,000 students during the 2014-2015 school year.

About Prosodie-Capgemini

Since July 2011, Prosodie-Capgemini has been a subsidiary of the Capgemini Group specializing in designing and hosting Front Office services. Prosodie-Capgemini’s solutions are based on innovative proprietary technologies adapted to every stage of the users’ digital experience. These services are proposed in Cloud mode and in real-time thanks to a highly available and secure technical platform. Prosodie-Capgemini benefits from the international dimension of Capgemini to deploy its offer alongside the Group’s other entities.

For more information : http://www.prosodie.com

About Do You Dream Up – www.doyoudreamup.com

Do You Dream Up, created in 2009, is specialised in digital customer relations. They develop smart self-service tools for major accounts. The automatic natural language processing software company developed an innovative algorithm and knowledge base management solution. They make it possible to offer a better user experience and to improve client knowledge, while reducing the number of requests made to contact centres. Do You Dream Up solutions are available on desktops, tablets and mobiles to offer an innovative and coherent experience on all digital channels.

Key accounts in France and worldwide, such as EDF, Voyages-sncf.com, Orange, Humanis, Caisse des Dépôts and also PSA, have adopted Do You Dream Up solutions for their selfcare and e-commerce sites or for their internal helpdesks.