As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
Tone, text length, wording… Here are 10 good practices to consider before building your chatbot’s knowledge base !
In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.
The current situation is completely unprecedented. A large part of the population is under lockdown, forced to work remotely, temporarily laid off or on reduced hours. Implementing a chatbot to handle recurring incoming enquiries is particularly effective during a crisis. Read on to find out why.