In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.
Category : Forum
The current situation is completely unprecedented. A large part of the population is under lockdown, forced to work remotely, temporarily laid off or on reduced hours. Implementing a chatbot to handle recurring incoming enquiries is particularly effective during a crisis. Read on to find out why.
Over the last 15 years, the French e-commerce market has not stopped growing.
To stand out, the ”small” players focus on innovation and the quality of their customer relationships. This article explores how AI and chatbots allow the e-commerce industry to reinvent itself in order to continue to grow and prepare for the years to come.