Category : Forum
Over the last 15 years, the French e-commerce market has not stopped growing.
To stand out, the ”small” players focus on innovation and the quality of their customer relationships. This article explores how AI and chatbots allow the e-commerce industry to reinvent itself in order to continue to grow and prepare for the years to come.
You may already have heard of callbots, new conversational robots that can be reached via telephone. Unlike IVRs, callbots dialogue with users in natural language. Read on to find out how.