Over the past few years, remote working has become more and more widespread, increasing sharply since the beginning of the health crisis. Along with the […]
How can you improve your customer experience and strengthen support without increasing the workload for your customer services? By encouraging customers to be autonomous with […]
As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.