Chatbots and Customer Relations : The Art of Digital Balance
In the constantly evolving digital age, customer relations are being redefined through the dynamic integration of chatbots. These intelligent conversational agents, powered by artificial intelligence, […]
Generative AI and Chatbots: A Revolutionary Synergy
Recent advances in generative AI and Large Language Models (LLM) have opened up exciting new perspectives for chatbots. LLMs, such as ChatGPT, are now at […]
Voice: The Preferred Channel for Customer Support
A number of studies show that voice and phone remain popular customer support channels. Human touch is an essential part of the customer relationship, but […]
Callbots: Key Features for a Seamless Experience
Are you overwhelmed by the number of incoming calls? Do you want to improve your customer experience by eliminating wait times and providing immediate answers?Callbots, […]
ChatGPT VS Dydu: Differences and Complementarities
The launch of chatGPT has sparked a lot of talk about AI in recent months, whether in the news or everyday conversations. Chatbots and self-care […]
How Does Dydu Make Multichannel Chatbot Integration Easier?
If you want your chatbot to be as efficient as possible, you need to integrate it with your users’ most popular platforms. After WordPress, SharePoint, […]
Digital banking: supporting customers with conversational agents
The health crisis has accelerated the digitalization of practices throughout the world, and the banking sector is no exception. For day-to-day interactions with their bank, […]
Dydu Is Improving its Metabot, a Feature to Call on and Manage Several Chatbots !
It’s not unusual for companies to have several chatbots. For example, a HR, IT and legal bot for internal support, or a pre- and after-sales […]