The Best B2B AI Chatbots in 2026: How to Choose Your Customer Service Solution
In 2026, the best AI chatbot solutions for B2B customer service fall into three families: long-established general platforms (Zendesk, Intercom, Freshdesk), CRMs that have become […]
Intelligent Callbot: The New Cornerstone of Customer Relations in 2026
Summary: The pressure is real. According to a Gartner survey of 321 decision-makers, 91% of customer service managers report facing strong pressure from their executives […]
AI Act 2026: What the Delay in the Timeline Changes (and Doesn’t Change) for Your Conversational AI
Summary For the past few weeks, a notion has been circulating in marketing and legal departments: “The AI Act has been postponed; we have time.” […]
Sovereign AI in 2026: Why Controlling Your Conversational Data Is No Longer an Option
In 2026, deploying a chatbot or conversational assistant means making a strategic decision that goes far beyond customer service. It means deciding where your data […]
AI and Tourism in 2026: Hyper-Personalization, Crisis Management, and New Standards
Soaring jet fuel prices exceeding $200 per barrel, flight cancellations, chronic geopolitical instability… In 2026, the tourism sector faces unprecedented unpredictability. Amid these upheavals, the customer […]
AI Act: 2026, the year European AI regulations take effect
Summary What is the AI Act and why is 2026 crucial? The Artificial Intelligence Act was adopted in August 2024 to regulate AI in Europe. […]
Hyper-personalization and conversational AI: how it works, uses, and challenges in 2026
Abstract This article analyzes the mechanisms of conversational hyper-personalization, its concrete benefits for the user experience, and the ethical and regulatory limitations it raises for […]
AI agents: understanding the next evolution of artificial intelligence
Summary What is an AI agent and how can it be defined in concrete terms? The AI agent, also known as agentic AI, marks a […]