Create your own chatbot with the new dydu platform

Create your own chatbot easily

dydu is launching a new platform to create chatbots. Redesigned from top to bottom to be even more intuitive and easy to use, it allows users to create a chatbot from A to Z in an autonomous manner. Knowledge, intents, entities, dialogue box – everything can be configured so as to quickly meet the end user’s needs.

Whether a small to medium sized company, an artisan, a small shop, an agency, or even a restaurant, you can create your chatbot in just a few clicks and automatically answer your customers’ most frequently asked questions: What are the shops opening times? How can I book a table? What are the delivery times and costs? I’m looking for a tablet, can you help?

No cod, no dev

The dydu platform does not require any technical knowledge or coding skills in order to develop a chatbot. On the first login, a step-by-step guide presents the solution and its features. Each feature has been simplified to make it easier to use. If you are lost, a quick look at our available documentation (getting started, thematic pages, frequent use cases, glossary, etc.) or an email to our support team will allow you unblock the situation quickly.

4 simple steps to create and publish your chatbot

  • Step 1: configuring your chatbot

This first step allows you to define your chatbot’s general settings, such as the languages spoken, the dialogue display format, or the administrator rights if there are several managers.

  • Step 2: creating the questions and answers to which your chatbot will respond

Once the configuration has been completed, you need to supply your chatbot with the content required to respond to your users. User questions that the chatbot needs to understand, also known as intents, and the corresponding answers, are created via a simple text editor. Our intuitive management interface allows to easily define dialogue scenarios using decision trees, and to add context conditions to enrich and personalise the user experience.

Finally, you can connect your chatbot to your company’s internal management software using web services. For example, by connecting to your CRM system, you can enrich your chatbot’s responses with personalised user information. Connecting to a ticketing tool allows to directly open a ticket via the chatbot and automatically send it to your customer support service to be processed.

  • Step 3: Deploying your chatbot

Once the content has been created, choose a design for the dialogue box from the proposed models. Your chatbot is now ready to be published on your website, external messaging platform (Facebook Messenger, Goodle Hangout), or Microsoft bot connector. The features and integration possibilities are regularly enriched to offer users the best possible experience.

  • Step 4: Enriching the chatbot with user dialogues

Now your chatbot is online, you can check its performances using the comprehensive dashboard; number of dialogues, number of visitors, satisfaction rate, most frequently used knowledge articles, link clicks, etc. These real-time analytics allow to manage and continually improve your chatbot as it exchanges with your users. You can also view the failed dialogues in order to add new tags and expand the chatbot’s knowledge.

You can try the solution for free by clicking here.