You may decide to opt for support from a Customer Success Manager (CSM) after deploying your bot, in order to benefit from our expert advice and get the most out of our solution’s features.
Your CSM will :
- Help you improve your knowledge base (use of features, optimisation of your existing knowledge)
- Monitor your chatbot: KPI monitoring, extraction and formatting of analytics, preparation and holding of steering committees
- Carry out a scoping of desired / required changes
- Share their expertise
Depending on your needs, we can also offer :
- Bot performance and knowledge base audits
- Training courses
- Technical expertise: chatbox changes, additional API settings, server migration, etc.
This support is optional and comes at an extra cost.