Can I benefit from support for the entire duration of my project ?

You may decide to opt for support from a Customer Success Manager (CSM) after deploying your bot, in order to benefit from our expert advice and get the most out of our solution’s features.

Your CSM will :

  • Help you improve your knowledge base (use of features, optimisation of your existing knowledge)
  • Monitor your chatbot: KPI monitoring, extraction and formatting of analytics, preparation and holding of steering committees
  • Carry out a scoping of desired / required changes
  • Share their expertise

Depending on your needs, we can also offer :

  • Bot performance and knowledge base audits
  • Training courses
  • Workshops
  • Technical expertise: chatbox changes, additional API settings, server migration, etc.

This support is optional and comes at an extra cost.