Can I import pre-existing knowledge articles ?

Our Bot Management System (BMS) includes an import function that enables you to perform a mass import of knowledge articles into your base via an Excel template.

You can therefore import knowledge that already exists, such as in an old chatbot or an FAQ page.

If you decide to use an FAQ though, make sure to shorten the text first, as it tends to be longer than a chatbot answer. We recommend knowledge articles of 300 characters at the most.

Remember to carefully prepare your Excel file before importing, so that the information is as clean and relevant as possible.

The import feature is also particularly useful if you want to make your bot available in other languages.