Implementing a chatbot takes 4 to 12 weeks, depending on the bot’s scope, the time required to build your knowledge base and its technical complexity. Read about the different project deployment phases, from launch to acceptance.
If you want to deploy your bot quickly, we recommend starting with a hundred or so knowledge articles and a limited scope. This scope should cover the highest priority user needs to deliver maximum value. Once the bot has been deployed, you can enrich your knowledge base and expand its scope gradually.
In our experience, bots work well with 200/300 knowledge articles. 80% of requests tend to call on 20% of the knowledge articles.