Conversational robots: the AI trump card for HR departments in 2024
Human resources have undergone a significant digital transformation in recent years, with the widespread adoption of human resources information systems (HRIS), intranets, internal messaging and […]
Will artificial intelligence reconcile brands and users with chatbots?
As generative AI opens up new possibilities in the development of conversational tools, a return to grace for chatbots is yet to come. Interview given […]
The Challenges of Conversational Robots and Generative AI in 2024
Artificial Intelligence, popularized by ChatGPT, is playing a growing role in many fields, and the market is expected to reach $1,300 billion by 2032. AI […]
Chatbots and Customer Relations: The Art of Digital Balance
In the constantly evolving digital age, customer relations are being redefined through the dynamic integration of chatbots. These intelligent conversational agents, powered by artificial intelligence, […]
Large Language Models : A Strategic Asset for Businesses
Since the arrival of ChatGPT by OpenAI at the end of 2022, advances in AI have brought language models to the fore and accelerated their […]
Bots and Customer Service: How Can You Automate Without Dehumanizing?
While customers have gradually become accustomed to bots, brands are still trying to strike the right balance between automation and human support. Over the last […]
E-Commerce Chatbots: Optimizing the Customer Relationship?
Since the Covid-19 health crisis, we’ve entered a new era of consumption, where more and more purchases are made online.Consumer habits are changing, and customers […]
Workplace inclusion: could bots be part of the solution?
Workplace inclusion is at the heart of CSR policies and increasingly held to high standards. Inclusion should be a key part of any business’ global […]