HR Chatbots : Can Robots Put People at the Heart of Organisations ?

We live in a highly digitalised world, in which modern technologies have become a way of life, and the collaboration between humans and robots a must. This is increasingly true in the workplace. Behind every user/consumer, there is often an employee who would like to benefit from the same technology at work. Employees, managers, HR heads… Everyone has something to gain from implementing robots in the workplace, particularly a HR chatbot. 

Combining Immediacy and Personalisation

Implementing an internal company chatbot improves employees’ quality of work life. It provides instant access to information 24/7 wherever they are and from any device (computer or mobile, website, app, desktop, company messaging system, etc.) on a wide range of topics: HR, IT, purchasing or even general services. 

A chatbot treats everyone equally, whatever their status or request. It understands natural language and helps tackle inclusion issues that are an increasing focus for companies. A chatbot can be customised with tailored answers through the use of standard variables or by connecting it to the company’s HRIS.

The tool therefore frees up time for employees/managers and HR to listen and talk to each other. This is all the more important during health or economic crises. According to a study, 70% of HR professionals believe that chatbots are even more useful in times of crisis. By performing time-consuming tasks, the chatbot frees up time for each department to focus and think about the new and engaging issues that arise during such periods.  

Improving Employee Wellbeing and Productivity

A chatbot can play a key role in a company’s global strategy. It is a great support for businesses with a wide range of profiles, remote sites, a high turnover and/or travelling employees. PwC (specialised in consulting, auditing and legal and fiscal expertise), for example, has a dense intranet and wanted to facilitate the onboarding of new employees (nearly 2,000/year). They therefore implemented an internal chatbot to create a connection and ensure consistency. We often come across this need in decentralised companies, who use chatbots as a unifying internal communication tool.

The benefits of implementing this technology, which is more and more widespread, are immediate. A good level of service has a positive impact on employee wellbeing as well as productivity.

Adapting to the Challenges of Workforce Transformation

Some employees may be wary of the implementation of selfcare tools, particularly robots, for fear that they will dehumanise interactions in the workplace.

Yet bots are increasingly “close” to their users. For example, they can chat with employees on internal messaging systems (Teams) like any other user. When the human touch is required, the chatbot redirects users to the right department or person, meaning that everyone has more time and energy to build a good relationship.

Contrary to popular belief, not all robots take people’s jobs. In fact, the opposite can be said of chatbots. The disappearance of certain tasks allows new ones to emerge. Indeed, while 59% of HR professionals believe that chatbots will replace certain functions, 69% say that they will create new jobs.

* Source: Barometer of HR chatbot use by dydu 

* Source: Client story – dydu