Can I insert links / documents in the bot’s answers ?

You can add rich content to your bot responses in the content editor, to make the dialogue more dynamic and provide additional information.

Rich content includes :

  • Formatting of bot responses: bold, italics, underlined, bullet points, colour text
  • Integrating hypertext links, emojis, videos, images, gifs and documents (via hypertext links only) in your answers
  • Sidebars: adding content outside of the answer bubble to provide additional information (with text, images, videos, step-by-step tutorials, etc.)

These features are available in the Bot Management System (BMS) when you create your knowledge base and are very easy to use.