The features you use depend on your needs and your project’s scope. All the back (end user experience) and front (bot manager experience) features are optional and can be managed in the back office. Most are disabled by default.
The bot’s use cases are defined alongside your project manager during the chatbot implementation. They will help you identify the features you need, and also train you to use them.
If your project requires a lot of customisation and advanced use cases, then you can access our advanced features.
However, you can also create a simple chatbot, using our software’s basic features to meet your needs and objectives.
To find out more, read our series of articles on key features according to your use case: