You don’t need any particular IT skills to use dydu’s software.
Our solution can be used by employees working in any department, such as HR, Marketing, Communications or Customer Relations, and in any industry (banking, insurance, transport, energy, real estate, etc.).
Bots are created and managed by the department implementing them, via our Bot Management System (BMS). This simple and intuitive interface allows you to set up your bot, create your questions and answers, try out the different features, configure the chatbox, view dialogues and analytics, etc.
Our BMS is intuitive and easy-to-use. You don’t need IT skills to make your bot a success, but business expertise and knowledge of your customers, employees and users’ needs, in order to provide them with the right answers and solutions.
Once you decide who will manage your conversational robot, we provide support in the form of :
- Training on how to use the BMS, our good practices, and a conversational design (UX) workshop.
- A project manager to help you create your bot’s content and knowledge base, as per your users’ needs. You’ll also discover the solution’s features and how to get the most out of your bot. Your project manager will be by your side during the entire pre-deployment phase.
- Continued support (optional) with a Customer Success Manager if you so wish.
The support we provide aims to make you autonomous in managing your bot, even if you don’t have any technical skills.