The Conseil Départemental du Val d’Oise (local government council) implemented a HR chatbot in January 2020 to answer recurring questions from staff. The chatbot was […]
TotalEnergies, formerly Total Direct Energie, is the leading renewable energy supplier in France, and third electricity and gas operator. It became part of the TOTAL […]
As businesses and individuals are increasingly moving towards new technologies, it is time for public services to adapt too. The objective? To become all-digital by […]
Tone, text length, wording… Here are 10 good practices to consider before building your chatbot’s knowledge base !
At the request of the French Ministry of National Education and Youth, the CNED (National Centre for Distance Learning) implemented a virtual homework assistant for […]
In this article, Jean-Yves Rincé, an expert in corporate and crisis communication, offers, after an analysis of the Covid-19 crisis, advice to companies on how to communicate well to its various audiences, especially employees.
The current situation is completely unprecedented. A large part of the population is under lockdown, forced to work remotely, temporarily laid off or on reduced […]
The General Data Protection Regulator came into effect on the 25th May 2018.
But, in practical terms, what procedures should be implemented to ensure you’re your conversational robot complies with the GDPR?
The 100 billion mark is in sight! Over the last 15 years, the French e-commerce market has not stopped growing. It reached 92.6 billion euros […]